management

How hiring a psychologist changed our restaurant: El Celler de Can Roca

How hiring a psychologist changed our restaurant: El Celler de Can Roca

"If we want our clients to be happy, then we have to try to make our team happy too," said Joan Roca, co-owner of the restaurant which recently took out third place in the World's 50 Best list.

Sexual harassment crisis in hospitality: survey

Sexual harassment crisis in hospitality: survey

United Voice will hold crisis meetings with workers and employers in an effort to make hospitality workplaces safer.

Finalisation of sale of Jamie’s Italian Venues to Jamie Oliver Restaurant Group

Finalisation of sale of Jamie’s Italian Venues to Jamie Oliver Restaurant Group

Receivers for the Keystone Group have announced the completion of the sale of the Jamie’s Italian venues to Jamie Oliver Restaurant Group.

Small businesses more confident of revenue growth in 2017: CBA

Small businesses more confident of revenue growth in 2017: CBA

Approximately one in two Australian small businesses are confident they will see revenue growth over the next 12 months, despite overall business confidence dropping from last half, according to Commonwealth Bank research.

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New York state of mind: operating a bar in the city that never sleeps

New York state of mind: operating a bar in the city that never sleeps

After years of taking itself very seriously the New York bar scene is learning to let its hair down a little, reports Paul Wootton.

Quality over quantity: the latest beverage trend

Quality over quantity: the latest beverage trend

Australian consumers are drinking less but are happy to spend more for quality, said industry leaders at the recent Pub Leaders Summit.

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Parking isn't as important for restaurants as the owners think it is

Parking isn't as important for restaurants as the owners think it is

The survey results reveal a gap between the perceptions of restaurateurs and customers’ actual transport choices.

For restaurants looking to boost profits, it's often about everything but the food

For restaurants looking to boost profits, it's often about everything but the food

Serving tasty food doesn’t do much good if customers don’t stay long enough – or never even walk through the door in the first place.

5 ways to drive word of mouth marketing

5 ways to drive word of mouth marketing

Word of mouth doesn’t equal shining reviews day in and day out. Ken Burgin offers five ways you can command the conversation about your business.

H&L Australia to extend its reach in hospitality after recent acquisition

H&L Australia to extend its reach in hospitality after recent acquisition

The acquisition will allow H&L Australia to reach broader market opportunities, particularly across the small to medium restaurant, café and bar market.

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Skilld slashes hospitality recruitment costs

Skilld slashes hospitality recruitment costs

It’s no secret that staffing represents a huge expense for foodservice businesses in Australia – not just because of wage costs and the penalty rate entitlements associated with a casual workforce, but also because turnover rates are high, and as...

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